A group of students being tutored

Important policies and resources

Tutoring Hours

Individual appointments, the Reading & Writing Lab, and the Math & Science Lab are available during the week at the following times:

  • Monday - Thursday: 9:00am - 7:00pm
  • Friday: 9:00am - 3:00pm
  • Sunday: 12 Noon - 5:00pm

NetID+ Required to Log In to TracCloud

NetID+, 2-factor authentication, is now required to log in to TracCloud to increase the security of your information. Sign up for NetID+ at https://netid-plus.arizona.edu/.

TracCloud Tutorial Videos

Access TracCloud here or through the link in the upper-right corner of the page. Log in with your U of A NetID and Password**. 

**NetID+ is required to log in to TracCloud.

Sign up for NetID+

General Policies

  • Providing tutors for all courses is our top priority, however it cannot be guaranteed that tutors will be available for every course.
  • Students can make appointments up to 2 weeks in advance but not within 24 hours of the appointment time.
  • Students are limited to 1 appointment with the same tutor per day and no more than 3 appointments with the same tutor for the same course in 1 week.
  • Students may, and are encouraged to, request a consistent weekly appointment with a tutor by submitting a Standing Appointment Request Form (available the 2nd week of the semester).

Lab Drop-In Policies

  • When entering the lab, students should notify the tutor that s/he would like assistance. The tutor will then indicate the student's place in the queue.
  • Tutors will assist all drop-in students for a minimum of 15 minutes depending on how many students are using the lab at the time.
  • Students are welcome to continue working independently in the lab and receive periodic assistance from tutors as available.

Cancellations

  • All appointments must be cancelled 24 hours in advance or the student will be issued a No Show.

To avoid a No Show:

  1. You must cancel the appointment in TracCloud at least 26 hours in advance
  2. If you need to cancel with less than 26 hours notice, you must call 520-626-1625
  3. Cancelling with less than 26 hours may be recorded as a No Show

No Show Consequences

  1. Each time a student "No Shows" a tutor, they lose the opportunity to learn and the tutor does not get paid.
  2. After a student accumulates three No Shows, from any of the tutoring centers, the student will be blocked from scheduling new appointments with tutors
  3. The student must continue to attend all previously scheduled appointments with tutors until told otherwise
  4. To lift the scheduling block, the student must participate in a No Show Conference with a tutoring team member

NOTE: No Show Conferences are intended to discuss any concerns or issues that may be causing difficulty in the tutoring sessions as well as reinforcing the importance of promptness and attendance to all scheduled appointments

What is Generative AI?  

Generative AI are artificial intelligence (AI) models that answer questions in a conversational way. Instead of returning a series of websites like a search engine, generative AI provides a summarized sentence, paragraph, or essay. It can even write poetry or create data tables. ChatGPT, Google Gemini, Microsoft Copilot, and DALL-E are examples of generative AI models.  

  • AI is a tool you might use as part of the learning process and it is not a replacement for your own critical thinking.

Academic Integrity   

Generative AI models should never be used to write papers or assignments for you. Doing so violates the university’s academic integrity policy. Academic integrity is trustworthiness about where you got your information and how your finished product was made. Original work is an expectation at the university level.    

Your instructors will provide more guidance about whether generative AI can be used in their courses. You can face penalties for academic integrity violations using generative AI. 

Email any questions or concerns to SALTtut@arizona.edu